FAQ

Once we fulfill your order, you will receive an email containing your tracking number. You should be able to access the order status from the shipping company's website.

Yes.

If the order has not yet been fulfilled, immediately write to hello@aguadecielobeauty.com with the order number and which products you will like to change.

If the order has already been fulfilled, please visit our Shipping and Returns Policy page.

Yes! We understand that opinions may change.

If the order has not yet been fulfilled, immediately write to hello@aguadecielobeauty.com with the order number and your wish to cancel.

If the order has already been fulfilled, please visit our Shipping and Returns Policy page.

Yes! If the product has not been opened, you are free to exchange for another one and the difference will be applied.

Please see Shipping and Returns Policy policy for more info.

Yes! For orders of $50+, we offer free shipping within the continental U.S. and Puerto Rico. We hope to add more countries in the future as we grow :)

We offer international delivery to all countries where we are legally able to deliver to. If you're outside the United States, you will be in charge of paying import duties. Currently, we don't calculate these at checkout but there are tools online that can help you estimate these. You can review "Shipments sent DDU".

If you are in the Dominican Republic, please visit our local store for localized prices and shipping.

If you are in the European Union, please visit our EU store for better shipping options.

Please ensure your shipping details are correct at time of order.

If the order has not yet been fulfilled, please write to hello@aguadecielobeauty.com with your order number and request.

If the order has already been shipped, Agua de Cielo will not be responsible for orders sent to an incorrect delivery address provided by the customer.

Please see your Refund Policy page.

We accept online payments through Visa, Mastercard, Shopify Pay, American Express, Apple Pay, Google Pay, Afterpay and Paypal.

Yes! You can choose to pay with Shopify Pay Installments and Afterpay with interest-free options.

To get more info, please visit https://help.shopify.com/en/manual/payments/shop-pay-installments or https://www.afterpay.com/en-US.

Yes :)

No. We are a cruelty-free company.

Please email us at hello@aguadecielobeauty.com

Yes. We love working with partners who also believe in the mission of Agua de Cielo. We work with salons, retailers, wholesalers, individual vendors and more.

Please contact hello@aguadecielobeauty.com and tell us a little bit about yourself and your objectives.

By working with us, you will receive:

- Access to wholesale prices of Agua de Cielo products (depending on terms)

- Full use of Agua de Cielo marketing material and social content for distribution

- Premium and personal Customer Service from Agua de Cielo

- Priority fulfillment of product orders

- Working with an organic and vegan brand

- Promotion and referrals of our clients to your own brand or company

- and much more!