Terms of Service

Last updated: August 16, 2026

Overview

This website is operated by Valle Plateado, LLC DBA Agua de Cielo (“Agua de Cielo,” “we,” “us,” or “our”). Throughout the website, the terms “we,” “us,” and “our” refer to Valle Plateado, LLC DBA Agua de Cielo.

Agua de Cielo offers this website, including all information, tools, products, services, subscriptions, content, and features available from this website, to you, the user, conditioned upon your acceptance of these Terms of Service and all policies, conditions, and notices referenced here.

By visiting our website, creating an account, placing an order, purchasing a subscription, submitting content, signing up for email or SMS communications, or otherwise using any part of our website or services, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the website, including browsers, customers, vendors, merchants, contributors of content, and any other users.

Please read these Terms carefully. These Terms include important provisions that may affect your legal rights, including a binding arbitration agreement, class action waiver, jury trial waiver, limitation of liability, and time limitation to bring claims, to the maximum extent permitted by law.

If you do not agree to these Terms, you may not access the website, use our services, or purchase products from us.

Any new features, products, services, subscriptions, promotions, tools, or resources added to our store will also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of or access to the website after changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this website.

You may not use our products, website, or services for any illegal or unauthorized purpose. You may not violate any laws in your jurisdiction, including intellectual property laws, privacy laws, consumer protection laws, or marketing laws.

You must not transmit worms, viruses, malware, malicious code, or any code of a destructive or harmful nature.

A breach or violation of these Terms may result in immediate termination of your access to our website or services.

Section 2 - General Conditions

We reserve the right to refuse service, cancel orders, limit quantities, suspend accounts, or terminate access to the website at any time, to the maximum extent permitted by law.

You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks and technical changes to conform and adapt to connecting networks or devices. Credit card information is encrypted during transfer over networks and processed by our payment providers.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, or misuse any portion of the website, services, products, content, or access to the website without our prior written permission.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to provide accurate and current information on our website. However, we are not responsible if information made available on this website is inaccurate, incomplete, outdated, or unavailable.

The material on this website is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information where appropriate.

This website may contain historical information. Historical information is not current and is provided for reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information except as required by law.

You agree that it is your responsibility to monitor changes to our website and policies.

Section 4 - Modifications to the Service and Prices

Prices for our products and services are subject to change without notice.

We reserve the right to modify, suspend, or discontinue the website, services, products, subscriptions, promotions, content, or any part of them at any time without notice.

To the maximum extent permitted by law, we will not be liable to you or any third party for any modification, price change, suspension, cancellation, or discontinuance of the website, products, or services.

Section 5 - Products, Services, and Product Information

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

Our Refund Policy is available here: https://aguadecielobeauty.com/policies/refund-policy.

We make reasonable efforts to display as accurately as possible the colors, images, descriptions, ingredients, sizes, prices, availability, and usage instructions of our products. However, we do not guarantee that your device or monitor will display product colors accurately, and we do not guarantee that all product information will always be complete, current, or error-free.

Product packaging, formulas, ingredients, labeling, prices, promotions, availability, product names, and product claims may change from time to time without notice. You agree to review the product label, packaging, ingredients, warnings, and instructions before use.

We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit quantities, refuse orders, cancel orders, discontinue products, correct product information, or reject purchases that appear to be placed by dealers, resellers, distributors, bots, or unauthorized sellers.

Any offer for any product or service made on this website is void where prohibited.

We do not warrant that the quality of any products, services, information, routines, recommendations, or other material purchased or obtained by you will meet your expectations, or that any errors in the website or services will be corrected.

Section 6 - Beauty Product Use, Results, and Safety

Our products are beauty, hair care, and personal care products. Product information, educational content, routines, recommendations, before-and-after content, testimonials, reviews, or social media content are provided for general informational and beauty-related purposes only.

Our products and website content are not intended to diagnose, treat, cure, or prevent any disease, medical condition, scalp condition, hair loss disorder, hormonal condition, allergy, or sensitivity. Nothing on this website should be considered medical advice.

Results may vary from person to person. Individual results depend on many factors, including hair type, hair history, chemical treatments, heat styling, health conditions, consistency of use, product compatibility, environment, and other personal factors.

We do not guarantee any specific result, hair growth outcome, repair outcome, anti-breakage result, frizz-control result, shine result, scalp result, or transformation.

Before using any product, you should review the ingredient list and usage instructions. If you have allergies, sensitivities, scalp irritation, a medical condition, are pregnant or nursing, are under medical care, or are unsure whether a product is appropriate for you, consult a qualified healthcare professional before use.

We recommend performing a patch test before using a new product. Discontinue use immediately if irritation, discomfort, allergic reaction, redness, burning, itching, or any adverse reaction occurs.

Keep products away from eyes and out of reach of children unless otherwise stated on the product label.

Section 7 - Orders, Billing, and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit, reject, or cancel quantities purchased per person, per household, per account, per payment method, per billing address, or per shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time the order was placed.

You agree to provide current, complete, and accurate purchase, billing, shipping, account, and contact information for all purchases made through our website.

You agree to promptly update your account and other information, including your email address, billing information, shipping information, and payment details, so that we can complete your transactions and contact you as needed.

You are responsible for ensuring that all order information is accurate before submitting an order. We are not responsible for delays, losses, failed deliveries, or additional charges caused by inaccurate or incomplete information provided by you.

Section 8 - Shipping, Delivery, Returns, and Refunds

Shipping and delivery dates are estimates only and are not guaranteed unless expressly stated in writing. We are not responsible for delays caused by carriers, customs, weather, incorrect addresses, lost packages, force majeure events, or circumstances outside our reasonable control.

Risk of loss and title for products may pass to you when the products are delivered to the carrier, unless otherwise required by applicable law.

Returns, exchanges, cancellations, refunds, damaged items, missing items, and related issues are governed by our Refund Policy and any additional policy posted on our website.

Please review our Refund Policy before purchasing: https://aguadecielobeauty.com/policies/refund-policy.

Section 9 - Subscriptions, Pre-Orders, and Automatic Renewals

Some products may be offered as subscriptions, recurring purchases, pre-orders, backorders, or other special purchase options.

By purchasing a subscription or recurring product, you authorize us and our payment providers to charge your selected payment method at the price, frequency, and duration disclosed at the time of purchase, unless you cancel in accordance with the subscription terms.

Subscription prices, discounts, product availability, shipping charges, taxes, billing frequency, renewal terms, and cancellation instructions will be disclosed at or before checkout where required by applicable law.

Your payment information may be stored securely by our payment providers for future recurring charges. We do not directly store full credit card numbers.

You may manage, change, or cancel your subscription through the subscription management link provided in your order confirmation, customer account, or subscription emails, where available. You may also contact us at info@valleplateado.com for assistance.

To avoid being charged for a future subscription order, you must cancel before the next order is processed or before the cancellation deadline stated in your subscription terms. Once an order has been processed, packed, fulfilled, or shipped, it may be subject to our Refund Policy.

Where required by applicable law, we will provide renewal notices, cancellation instructions, and other disclosures related to automatic renewals or recurring charges. If any law gives you additional rights regarding automatic renewals, cancellations, or refunds, nothing in these Terms limits those rights.

When you purchase a pre-order, you are purchasing an item that may not yet be in stock or available for immediate shipment. Estimated shipping or availability dates are estimates only and may change.

If a pre-order has not yet been fulfilled, you may request cancellation unless otherwise disclosed at the time of purchase. If the order has already been fulfilled or shipped, our Refund Policy will apply.

Section 10 - Optional Tools and Third-Party Services

We may provide you with access to third-party tools, apps, integrations, payment providers, marketing tools, analytics tools, shipping tools, customer service tools, social media tools, or other services over which we do not have full control.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement, except as expressly stated by us.

Any use of optional third-party tools or services offered through the website is entirely at your own risk and discretion. You should review the terms and policies of any third-party provider before using their services.

We may offer new services, features, tools, or resources through the website in the future. Such new services and features will also be subject to these Terms.

Section 11 - Third-Party Links

Certain content, products, services, or features available through our website may include materials or links from third parties.

Third-party links may direct you to websites, apps, platforms, payment providers, social media pages, or services that are not owned or controlled by us.

We are not responsible for examining or evaluating the content, accuracy, privacy practices, terms, products, services, or policies of third-party websites or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites or services.

Please review third-party policies carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

Section 12 - User Comments, Reviews, Feedback, and Other Submissions

If you send us comments, reviews, testimonials, photos, videos, survey responses, contest entries, creative ideas, suggestions, proposals, plans, social media posts, or other materials, whether online, by email, by postal mail, through social media, through a review platform, or otherwise, you agree that we may use, edit, copy, publish, distribute, translate, display, reproduce, and otherwise use that content in any medium, to the maximum extent permitted by law.

You grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, display, distribute, and create derivative works from your submissions for business, marketing, advertising, product development, customer service, and promotional purposes.

You agree that we are under no obligation to maintain submissions in confidence, pay compensation for submissions, or respond to submissions.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our discretion to be unlawful, offensive, threatening, libelous, defamatory, obscene, abusive, misleading, infringing, or otherwise objectionable, or that violates these Terms.

You represent and warrant that your submissions will not violate any rights of any third party, including copyright, trademark, privacy, publicity, personality, or other personal or proprietary rights.

You agree that your submissions will not contain unlawful, abusive, obscene, defamatory, misleading, harmful, or malicious material, or any virus or malware.

You may not use a false email address, pretend to be someone else, or mislead us or third parties as to the origin of any submission.

You are solely responsible for any submissions you make and their accuracy. We take no responsibility and assume no liability for submissions posted by you or any third party.

Section 13 - Personal Information and Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

Our Privacy Policy is available here: https://aguadecielobeauty.com/policies/privacy-policy.

By using our website, creating an account, placing an order, subscribing to marketing, or otherwise providing personal information to us, you acknowledge our collection, use, and disclosure of personal information as described in our Privacy Policy.

Section 14 - Email, SMS, and Marketing Communications

By providing your email address or phone number and opting in to marketing communications, you agree that we may send you emails, SMS/text messages, abandoned cart reminders, product updates, promotional offers, restock alerts, and other marketing communications, subject to applicable law and your consent preferences.

Consent to receive marketing text messages is not a condition of purchase. Message and data rates may apply. Message frequency may vary.

You can unsubscribe from marketing emails by using the unsubscribe link included in our emails. You can opt out of SMS/text messages by replying STOP or following the instructions provided in the message.

After you opt out, we may still send you non-promotional transactional or service-related messages, such as order confirmations, shipping updates, account notices, subscription notices, or customer service responses.

You agree to provide accurate contact information and confirm that you are the owner or authorized user of any phone number or email address you provide to us. You agree not to provide someone else’s phone number or email address without permission.

Section 15 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on our website or services that contains typographical errors, inaccuracies, or omissions related to product descriptions, ingredients, pricing, promotions, offers, product shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the website or any related service is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information on the website or services, including pricing information, except as required by law.

No specified update or refresh date on the website or services should be taken to indicate that all information has been modified or updated.

Section 16 - Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the website, products, services, or content:

• For any unlawful purpose;
• To solicit others to perform or participate in unlawful acts;
• To violate any international, federal, state, provincial, or local laws, rules, regulations, or ordinances;
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, threaten, or discriminate;
• To submit false, misleading, inaccurate, or fraudulent information;
• To upload or transmit viruses, malware, or malicious code;
• To collect, track, scrape, or misuse the personal information of others;
• To spam, phish, pharm, pretext, spider, crawl, scrape, or engage in similar activities;
• For any obscene, immoral, abusive, or harmful purpose;
• To interfere with or circumvent the security features of the website, services, or related systems;
• To use bots, automated tools, or unauthorized scripts to access, purchase, scrape, or interact with the website;
• To resell products without our authorization;
• To misuse promotions, discount codes, referral programs, affiliate programs, reviews, or subscriptions;
• To impersonate another person or misrepresent your identity or affiliation.

We reserve the right to terminate your use of the website or services for violating any prohibited use.

Section 17 - Intellectual Property

All content on this website, including text, product descriptions, images, graphics, logos, icons, videos, page layouts, brand names, product names, designs, trademarks, trade dress, and other materials, is owned by or licensed to Agua de Cielo, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, display, transmit, create derivative works from, or otherwise exploit any content from this website for commercial purposes without our prior written permission.

“Agua de Cielo” and related names, logos, product names, slogans, and brand elements are trademarks, trade names, or brand assets of Valle Plateado, LLC DBA Agua de Cielo, unless otherwise stated. Unauthorized use is prohibited.

Section 18 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our website, products, or services will be uninterrupted, timely, secure, accurate, complete, or error-free.

You agree that your use of, or inability to use, the website, products, and services is at your sole risk. The website, services, and all products delivered through the website are provided “as is” and “as available,” except as expressly stated by us, without warranties or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

To the maximum extent permitted by law, Valle Plateado, LLC DBA Agua de Cielo, and our owners, directors, officers, employees, affiliates, agents, contractors, service providers, suppliers, licensors, and partners will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, consequential, exemplary, or similar damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, business interruption, personal injury, allergic reaction, product incompatibility, or similar damages arising from or related to your use of the website, products, services, content, recommendations, routines, or any products purchased through the website, even if advised of their possibility.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the website, products, services, or these Terms will not exceed the amount you paid to us for the product or service giving rise to the claim during the twelve (12) months before the claim arose, or one hundred dollars ($100), whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In those jurisdictions, our liability will be limited to the maximum extent permitted by law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Section 19 - Indemnification

You agree to indemnify, defend, and hold harmless Valle Plateado, LLC DBA Agua de Cielo and our owners, directors, officers, employees, affiliates, agents, contractors, licensors, service providers, subcontractors, suppliers, partners, and representatives from any claim, demand, damages, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your breach of these Terms or any policies incorporated by reference;
• Your violation of any law or the rights of a third party;
• Your misuse of the website, products, services, content, promotions, or programs;
• Your submissions, reviews, comments, photos, videos, or user-generated content;
• Your unauthorized resale, distribution, or commercial use of our products or brand assets.

Section 20 - Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms.

The determination that any provision is unlawful, void, or unenforceable will not affect the validity and enforceability of the remaining provisions.

Section 21 - Termination

The obligations and liabilities of the parties incurred before the termination date will survive termination of these Terms for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services or by ceasing to use our website.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our services or any part of them.

Section 22 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

These Terms, together with any policies or operating rules posted by us on this website or in respect to the services, constitute the entire agreement and understanding between you and us and govern your use of the website, products, and services.

These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior versions of the Terms.

Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.

Section 23 - Governing Law and Venue

These Terms and any separate agreements whereby we provide products or services to you will be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

The Federal Arbitration Act will govern the interpretation and enforcement of the arbitration agreement below.

Subject to the arbitration agreement below, any court proceeding that is permitted under these Terms must be brought in the state or federal courts located in Hillsborough County, Florida, unless applicable law requires otherwise. You and Agua de Cielo consent to the personal jurisdiction and venue of those courts.

Section 24 - Dispute Resolution, Binding Arbitration, Class Action Waiver, and Jury Trial Waiver

Please read this section carefully. It may significantly affect your legal rights.

To the maximum extent permitted by law, you and Valle Plateado, LLC DBA Agua de Cielo agree that any dispute, claim, controversy, or cause of action arising out of or relating to these Terms, the website, products, services, purchases, subscriptions, marketing communications, privacy-related disclosures, or your relationship with us, each a “Dispute,” will be resolved through binding individual arbitration rather than in court, except as stated below.

Informal Dispute Resolution First

Before filing a claim in arbitration or court, you agree to first contact us at info@valleplateado.com and provide a written notice describing your Dispute, the relief requested, and your contact information.

We will attempt to resolve the Dispute informally. If the Dispute is not resolved within thirty (30) days after we receive your notice, either party may proceed as permitted by this section.

Binding Arbitration

Any Dispute that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by these Terms.

The arbitration will be conducted by a neutral arbitrator. The arbitrator will have the authority to award the same individual relief that a court could award, including damages, injunctive relief, and attorneys’ fees where authorized by applicable law.

The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court with jurisdiction.

Unless the parties agree otherwise, arbitration may be conducted by telephone, video conference, written submissions, or in person in the county where you reside or in Hillsborough County, Florida, as required by the applicable arbitration rules and law.

Arbitration Fees

Payment of arbitration fees will be governed by the AAA Consumer Arbitration Rules.

If applicable law or AAA rules require us to pay certain fees or costs to make this arbitration agreement enforceable, we will do so.

If the arbitrator determines that a claim is frivolous or brought for an improper purpose, the arbitrator may award fees or costs as permitted by applicable law.

Exceptions to Arbitration

Either party may bring an individual claim in small claims court if the claim qualifies.

Either party may also seek temporary or preliminary injunctive relief in court to protect intellectual property rights, confidential information, website security, brand assets, or to prevent unauthorized use of the website, products, or content.

Nothing in this section requires arbitration of claims that cannot legally be arbitrated.

Class Action Waiver

To the maximum extent permitted by law, you and Agua de Cielo agree that each party may bring claims against the other only on an individual basis and not as a plaintiff, claimant, class member, or representative in any class action, collective action, consolidated action, private attorney general action, or other representative proceeding.

The arbitrator may not consolidate more than one person’s claims and may not preside over any class, collective, consolidated, private attorney general, or representative proceeding unless both you and Agua de Cielo agree in writing.

If any part of this class action waiver is found to be unenforceable as to a particular claim or request for relief, then that claim or request for relief may proceed in court only to the extent required by law, and all other claims must still be arbitrated on an individual basis to the maximum extent permitted by law.

Jury Trial Waiver

To the maximum extent permitted by law, you and Agua de Cielo knowingly and voluntarily waive any right to a trial by jury for any Dispute that proceeds in court rather than arbitration.

Time Limit to Bring Claims

To the maximum extent permitted by law, any Dispute must be filed within one (1) year after the claim arose. If a claim is not filed within that period, it is permanently barred.

This limitation does not apply where prohibited by law.

30-Day Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to info@valleplateado.com within thirty (30) days of the date you first accept these Terms.

Your opt-out notice must include your full name, email address, mailing address, and a clear statement that you wish to opt out of the arbitration agreement.

Opting out of arbitration will not affect any other part of these Terms.

Section 25 - Accessibility

We want our website to be accessible and usable for all customers. If you experience difficulty accessing any part of our website, product information, checkout, policies, or customer service channels, please contact us at info@valleplateado.com so we can assist you.

Section 26 - Force Majeure

We will not be responsible or liable for any delay or failure to perform caused by events outside our reasonable control, including natural disasters, severe weather, labor disputes, supply chain disruptions, carrier delays, customs delays, acts of war, terrorism, civil unrest, government actions, pandemics, power outages, internet failures, platform outages, payment processor issues, or other events beyond our reasonable control.

Section 27 - Changes to These Terms

You can review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes to these Terms constitutes acceptance of those changes.

Section 28 - Contact Information

Questions about these Terms should be sent to us at info@valleplateado.com.

Valle Plateado, LLC DBA Agua de Cielo

5806 N 53rd St, Unit C8

Tampa, FL 33610

United States

Email: info@valleplateado.com

Phone: +1 202-909-7495