Cielo Club Terms and Conditions

Last Updated: 9/15/2026

Please read these Cielo Club Terms and Conditions ("Terms") carefully. By joining Cielo Club or registering an account, you agree to be bound by these Terms and by any other terms referenced here, including our Terms of Use and Privacy Policy. If you do not agree to these Terms, you may not participate in Cielo Club.

The "Dispute Resolution" section of our Terms of Use contains a binding arbitration clause and a class action waiver. By agreeing to these Terms, you agree that any disputes arising out of or relating to these Terms, Cielo Club, or your points will be resolved through binding individual arbitration as set forth in our Terms of Use. This means you waive any right to have such disputes decided by a judge or jury, and you waive your right to participate in class actions or representative actions. Please review the Dispute Resolution section of our Terms of Use carefully, as it affects your legal rights.

1. Changes to the Program

Cielo Club is offered at the discretion of Valle Plateado, LLC ("Agua de Cielo," "we," "us," or "our"). We may change, suspend, or end these Terms, our rewards FAQs, or any part of Cielo Club at any time and for any reason, including how points are earned or redeemed, their redemption value, or when they expire. If we make changes, we will provide notice by posting the updated Terms on our website, through your account, or by email or SMS. Changes take effect immediately upon posting, and the "Last Updated" date above will reflect the most recent version. We encourage you to review this page regularly. Your continued participation after changes are posted confirms your acceptance of them.

2. Program Description and Eligibility

(a) Overview. Cielo Club rewards you for shopping with us, engaging with our brand, and referring friends. As you participate, you earn points that can be redeemed for discounts on Agua de Cielo products on our website.

(b) Eligibility. You must be at least the age of majority in your place of residence to join. Cielo Club is not intended for anyone under 13. Membership is limited to one account per person. Cielo Club is open to anyone who can register an account; however, due to cosmetic licensing and registration requirements, we may not be able to ship products to certain countries. If you would like to know whether we currently ship to your country, please email us at hello@aguadecielobeauty.com.

(c) Exclusions. Employees and contractors of Agua de Cielo are not eligible. Businesses and other legal entities are not eligible.

(d) Membership Required. To earn points, you must register for an account on our website and provide at least your name and email address. You agree that the information you provide is accurate and that you will keep it current. Failure to do so may affect your ability to earn or redeem points, or may result in suspension of your account.

(e) Account Security. Your account and password are personal to you. You are responsible for keeping them confidential and for all activity under your account, including any redemption of points. Notify us promptly if you suspect any unauthorized access. We may suspend your account or require a password change if we suspect a security breach or misuse.

3. Earning Points

(a) Points on Purchases. You earn points on qualifying purchases based on your tier:

Tier	Annual spend (rolling 12 months)	Earn rate
Fan	$0 to $149.99	5 points per $1
Insider	$150 to $399.99	6 points per $1
Icon	$400+	8 points per $1

Points are earned on whole dollars of the product purchase price only. Amounts spent on shipping, taxes, and other charges do not earn points and do not count toward tier status. Purchase amounts are rounded to the nearest dollar for the purpose of calculating points.

(b) Tier Qualification. New members start in the Fan tier. Your tier is based on your total qualifying spend over a rolling 12-month period. You move up automatically once your trailing spend crosses the next tier's threshold. If your trailing 12-month spend falls below your current tier's minimum, you will enter a 30-day grace period. If you do not bring your trailing spend back above the threshold within those 30 days, you will move down to the tier you still qualify for.

(c) Other Ways to Earn. In addition to purchases, you can earn points by completing the activities listed on our rewards page under "Ways to Earn," such as creating an account, providing your birthday, following us on social media, completing our hair quiz, leaving product reviews, and referring friends. You must be logged into your account to earn points for these activities. One-time activities, such as creating an account or following us on a social platform, may only be completed once. Birthday points are added once per year on or around the birthday you provide.

(d) Reviews and Endorsements. If you leave a review or post content to earn points, your statements must be honest and accurate and must comply with all applicable laws, including the Federal Trade Commission's Guides on endorsements and testimonials. This means disclosing your connection to Cielo Club where required. Content must not be infringing, harassing, discriminatory, defamatory, hateful, obscene, or otherwise objectionable, as determined by us. You remain free to share your honest opinion, whether or not it is favorable. We may decline to award points, or suspend an account, for violations of this section.

(e) Delivery of Points. Points from purchases, activities, or successful referrals typically appear in your account within 30 days, subject to processing. If your points have not appeared after 30 days, please contact us.

(f) SMS Consent. If you choose to earn points by signing up for text messages, you consent to receive marketing and informational messages from us at the number you provide, including through automated means. Message and data rates may apply. You can opt out of promotional texts at any time by replying STOP. We may still send informational messages about your account.

4. Redeeming Points

(a) Redemption. Once points are available in your account, you may redeem them for a discount on your next order. Redemption value is 100 points = $1. You must have a minimum of 250 points to begin redeeming. A minimum order subtotal may be required before points can be applied. Points cannot be applied to shipping, taxes, or other charges. Points cannot be applied to an order after it has been placed.

(b) Deduction. When you redeem points, they are converted into a discount code and removed from your account at that time. Points may be reinstated only if we determine, at our discretion, that a product cannot be delivered.

(c) Ineligible Purchases. Points are not earned on amounts paid with reward discounts, store credit, gift cards, or on purchases made using points. Points are earned only on purchases made through your account on our website. Purchases made at retail or other physical locations that carry Agua de Cielo products do not earn points or count toward tier status.

(d) Returns. If you return a product, the points earned on it will be deducted from your account. If you used points on that order, those points will be returned to your account. Points are otherwise non-refundable once redeemed.

5. Referrals and Fraud Prevention

(a) Referral Program. Members may refer friends using the referral tools we provide. When a referred friend who is a new, first-time customer completes a qualifying first order of $40 or more, the referring member receives 1,000 points and the friend receives $10 off their order. Referral points are awarded only after the friend's qualifying order has shipped or cleared.

(b) Prohibited Conduct. Cielo Club and points are for personal use only. Points have no cash value and may not be sold, transferred, gifted, or brokered. The following are prohibited and constitute fraud or abuse of the program:

• Referring yourself, or creating or using additional or fake email addresses or accounts to claim referral rewards;
• Creating more than one account per person;
• Referring individuals who are not genuine new customers;
• Redeeming single-use offers or codes multiple times or across multiple accounts;
• Any use of the program that is deceptive, manipulative, or intended to earn points without genuine qualifying activity.

(c) Our Rights. We reserve the right, at our sole discretion, to investigate suspected fraud or abuse, to decline or reverse points, to void rewards, and to suspend or terminate any account and its accrued points where we believe the program has been misused. We may also cancel, combine, or reverse points that appear duplicative or that were earned in violation of these Terms.

6. Termination and Cancellation

(a) By Us. We may suspend or terminate your account or participation in Cielo Club if we determine, at our discretion, that you have violated these Terms, our Terms of Use, or Privacy Policy, or that your account use is unauthorized, deceptive, or fraudulent.

(b) By You. You may cancel your participation at any time by contacting us using the information in Section 8.

(c) Effect. If your account or participation ends for any reason, you will lose your tier status and all accrued points, which will be voided and not reinstated, including if you later reopen or create a new account.

7. Disclaimers

(a) Third-Party Sites and Tools. Some earning activities may require you to use third-party websites or tools or to link a social media account. These are not under our control, and we are not responsible for their content. Links are provided as a convenience and do not imply our endorsement.

(b) No Fees; No Cash Value. No purchase is necessary to join, and there are no membership fees. Points are promotional, have no cash value, and cannot be redeemed for cash.

(c) As-Is. Cielo Club and points are provided "as is," without warranties of any kind. We are not responsible for errors, delays, or malfunctions in the operation of the program, or for any loss of points, whether due to system issues, programming or human error, service provider failures, or otherwise.

(d) Fraudulent Use. We are not responsible for any fraudulent redemption of points under your account, or for the loss of points resulting from suspension or termination of your account.

8. Contact Us

If you have questions about these Terms, Cielo Club, or your points, or if you wish to cancel your account, please contact us at hello@aguadecielobeauty.com.